Frequently Asked Questions
Help Pages
Pre-Sales Questions
Billing Questions
Technical Questions
Account Questions
Pre-sales Questions
Is my credit card information totally safe with you?
As we use a third party credit card processor, we don't have your credit card information with us. And therefore we don't store your credit card information on our system. We trust your credit card information is totally secure.
If I buy a hosting plan today can I upgrade later on when my site grows? Will i get charged for upgrading?
Yes, you can upgrade at any point. Just send an email to sales@hostdime.com and let them know which plan you want to upgrade to, they will prorate what you have used so far of your current plan cost. No there is no charge for upgrading in hosting plans!
Can I register my domain name with you?
We can register your domain for you at a charge of $60 for 2 years. To do so, simply click here and send us the domain you would like registered.
Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.
Can I try your system before deciding?
Sure, we can give you a 30 day money back promise, if we fail we provide what is outlined in our website, we will refund you all your money.
Can I host adult related sites?
Yes, we allow adult content as long as it abides by local laws, no child pornography of any kind is tolerated! You will be terminated without a refund and will get reported to the proper agencies! We do not tolerate it at all.
Do you allow MP3 files? Do you allow streaming of videos?
Yes, we have no problem as long as those MP3's and video files are legitimate. Please make sure you select the proper plan which allows it. We suggest a higher bandwidth and space plan because most likely, since its mp3s and videos they tend to be bigger files and once they are streamed they consume a lot of bandwidth.
Are you a reseller of another hosting provider?
No, while we don't have our own network and data center, we are not a reseller of another provider. We own our own servers. As a matter of fact we have resellers for us, if you are interested please see the resellers page. We are in the era where the internet is still booming and now is the time to get into it. Even if you just go to your local neighborhood, I am sure people will need web hosting. Our reseller plans are so in expensive there is a lot of room for profit.
How soon will my account be activated?
Most Accounts are activated instantly ! In the case we need to confirm billing, we will contact you. 99% of the time, account activation is instant!
Do you offer money back guarantee?
Yes, we offer a 30 day money back guarantee. This is only valid when the customer is abiding to our terms during the stay with us. We also ask the user to provide the reason of cancellation.
I already have a domain, can I use it with your hosting? what are the steps?
Yes,if you already have a domain you can use it with our hosting plans. The first step is going to www.hostdime.com and selecting the hosting plan of your choice. Then follow the steps to the order form. Select I already have a domain I would like to use on the order form. Note this will not transfer your domain from your current registrar where you registered the domain, this will only transfer the hosting if it is already hosted.(if you want to fully transfer the domain to our registrar and extend the registration for one year please go to www.ehostingwizards.com ) After you paid for the hosting you will receive an email with all your login information to the server. You MUST also login into your domain control panel where ever you registered the domain and modify the NAMESERVERS or DNS to ours, our nameservers will be in the welcome email, you must make those changes in order for your website to be live.
Billing Questions
Can I prepay for an additional monthly data transfer/bandwidth?
No. If you need more monthly data transfer, you need to upgrade your account. If you need extra bandwidth for only one month, please contact sales when you are about to exceed your limit.
What will happen when my site go over the data transfer limit?
The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.
I don't have credit card. Can I do a wire transfer, check or money order?
No. We no longer take payment via check or money order. In order to keep prices as competitive as we do, we must reduce the amount of work required by our staff regarding billing issues. This is why we only accept payment electronically.
Account Questions
Can I have more than one domain pointed to my account?
Yes, for an additional one time setup fee of $15.00. Basically the added domain will clone the content of your original domain.. For example If you have www.x.com and you also have www.y.com . Your original website is x.com, but you would like y.com to have the same content. This is what you need! If you would like www.y.com To point to subdomain.x.com, we can do that too! Inquire at the sales department for further information.
Do you support subdomains ?
Yes, we support subdomains . The amount of subdomains wil depend on the plan you purchase.
What is a subdomain ?
A subdomain is any term you want before your domain. For example you have a domain www.x.com and say you want to create another webpage. You can create a subdomain another.x.com and it can be like a whole separate webpage. In essence it is a domain as well. So it is a very nice feature to have.
Technical Questions
What DNS should my domain name point to?
Please see your activation email, they are listed towards the bottom of the activation email titled "DNS Instructions"
I have been notified that my account has been set up but my site is still not active
If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up the process.
What version of perl are you running?
Our servers run Perl 5.6.1
What version of PHP are you running?
Our servers use PHP 4.2.3 click here to see php.info
What servers do you run?
We run off of:
Intel Pentium 3.06 GHz Red Hat Linux 7.2 servers with 1024 MB of Ram
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps
How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML
Do you support international domains?
Yes, but in most cases you need to handle the domain registration process by yourself. We cannot provide support for domain registration for all the available country code. However, feel free to ask us if you have any questions.
Do you support ASP, Microsoft SQL Server and/or Microsoft Access database?
Yes, we do. Please go to this page for our windows hosting plans: Windows Hosting Plans
Do you offer Windows based hosting accounts?
Yes, We provide Windows based hosting. Windows Hosting Plans
I have a script that is very complicated to install. Can you install it for me?
Yes, we can install it for you. Please contact kris@hostdime.com to inquire the fee to set it up. We do not provide free support for the script, configuration and debugging your scripts. We can provide that support for $30 for 30 minutes. However we will waive that fee if it turns out that the problem is with our system.
Which brand of control panel do you use? Can I see a demo?
We use www.cpanel.net , it has tremendous features. (That panel-dunno what it is, but describe it here), is worth and additional five dollars a month, but we include it in most of our plans for free.
How Do I access my website control panel?
CPanel may be accessed at http://www.yoursite.com/cpanel
What kind of hardware and software do you use?
We have to maintain a dynamic and competitive hardware base and strive to stay on the cutting edge of current technologies. We currently use systems featuring Hyper-Threading Technologies.On the software side, we use the industry standard RedHat Linux.
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